Change Management Model

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What is the appropriate change management model to adopt during a Agile led internal IT or external Software initiative

Initiative owners have a growing number of change management models to choose from. Their selection is determined by the nature of their initiative.

A change management model is:

• a structured methodology that guides initiatibe and the wider enterpise through change activities that are required to minimise resistance

• ensure the efficient adoption of the new agile led working practices (processes) the configuration and deployment of new systems, and most importantly, to ensure the long-term success of the initiative, the culture.

The most popular models currently being leveraged by large scale enterprise agility transformations and IT and Software development initiatives are:

• Lewin's Three-Step Model (unfreeze, change, refreeze)

• Kotter's 8-Step Process

• Prosci ADKAR Model (Awareness, Desire, Knowledge, Ability, Reinforcement).

The primary aims of each of these models is to provide a plan and manage the execution a series of activities within the overall change management/transformation strategy. With a specific focus on ensuring alignment the wider activities (effort), ensure any underlying and address employee concerns, whilst the initiative is constantly ensuring these and the broader activities are constantly being aligned to the strategic aims of the initiative, which are more often than not, described as a series of Objectives and Key Results (OKR). The initiative OKRs are accompanied by a set of Key Performance Indicators (OKR-KPI). The OKR-KPI provide initiative management and their stakeholders with a clear insight into the progress (performance towards) of the initiative meeting its OKRs within a governance framework.

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